The goal of this warranty is to minimize any down time you might have due to the failure of products you purchase from us. The warranty: Extends the manufacturer warranty of the board you purchase, for one year from the date you take delivery of your product. • Applies to the original purchaser only. • If you are a reseller, you must provide your customer’s name, address and phone number at the time of the warranty purchase. • The warranty must be purchased before you take delivery of your Dialogic board. • Does not apply to any Dialogic boards that carry the DM/IP or DM/V in their name. • We will ship to you (currently with FedEx) the same way you ship to us. (Overnight, 2 Day, 3 Day etc.) • As with the manufacturer warranty this does not cover lightning strikes or power surges or physical damage to the board. • We will ask you obtain a RMA. An RMA requires: 1. A description of the problem you are having with the Dialogic board(s). 2. A FedEx or UPS tracking number of the item you are returning. 3. The shipping must be prepaid and insured for your original purchase price. We keep extra boards on hand to cover the hot swap program, however, we must say: “This is subject to us having a replacement board on hand.” If we do not have a replacement board on hand, we will attempt to purchase one at a price not greater than 1.10% of your original purchase price and ship the board to you as soon as practical. If we are unable to ship you a replacement board of equal or greater functionality within 5 working days from the date of your RMA, we refund your the amount you paid for the item and our obligations under this warranty will we discharged. In no event will our obligations under this warranty exceed your purchase price for the item covered. Dialogic is the trade name of the Dialogic company an Intel Company. The Dialogic warranty for the covered Dialogic board who’s serial number is listed above is incorporated herein and made a part hereof.